Installments & receipts

Not every patient pays in one go, and different clinics print receipts differently. CuspFlow handles both.

Installments

Patients can pay across multiple visits. Each payment is recorded separately with its own method and date, and the invoice's paid total and status update cumulatively. The invoice moves through:

Unpaid → Partial → Paid

automatically as money comes in. You take each installment through the normal checkout flow, just enter the amount being paid this time.

Receipts

Receipts print in one of three formats depending on your printer, set in Settings → Print & Receipts:

• A4, a full-page receipt.
• A5, a half-page receipt, for clinics that print on half sheets.
• Thermal, a narrow till-roll receipt.

This is its own setting, separate from the Medical Form, Prescriptions and Payroll Paystub print formats also configured there, each of which can be A4 or A5 independently — so a clinic can print receipts on a thermal till-roll while keeping certificates and paystubs on full or half-page paper.

Receipt numbers are assigned by the system in a gap-free sequence per clinic (for example RCP-00001), so your records stay complete and auditable.

You can also brand what appears on the receipt — logo, branch details, up to four phone numbers and two emails in the header, and a footer with other-branch contacts, opening hours, a promotional note and a legal disclaimer, all with a live preview. See Customizing receipts & printing. A receipt can also be emailed to the patient as a PDF, using those same settings.

Refunds

Where a refund is needed, it's recorded against the payment with a full audit trail, so your financial history stays accurate.

To chase unpaid balances, see Overdue payments.