Frequently asked questions

The most common questions about CuspFlow, in one place. For anything else, email support.

Getting started & pricing

Is there a free trial?

Yes — every new clinic starts with a fully-featured 30-day free trial. No credit card required. You get the entire platform during the trial, and only add payment details when you're ready to subscribe.

Do all plans really include every feature?

Yes. There's no feature gating in CuspFlow. Every plan unlocks the full product — waiting room, treatment plans, billing, lab cases, payroll, analytics, everything. Plans differ only by how many staff seats, how much imaging storage, and how many branches they cover. See plans & pricing.

What if I need more seats or storage than my plan includes?

Add them without changing plans. Additional staff seats are $12/mo each and storage blocks are $10/mo per 50 GB. Add or remove them any time — changes are prorated automatically.

Can I change plans later?

Absolutely. You can upgrade or downgrade at any time and your data moves with you — nothing is lost when you switch. Upgrades apply immediately (prorated); downgrades take effect at your next renewal.

How does annual billing work?

Annual billing saves you roughly 20% versus paying monthly. You're billed once per year at the discounted rate shown on each plan.

Data, security & currencies

Is our patient data secure?

All data is encrypted in transit and at rest. Each clinic's data is completely isolated from every other clinic. We follow HIPAA-aligned security practices.

Do you support multiple currencies?

Yes — your clinic's patient-facing invoices, receipts and payments use your own currency and locale, set during onboarding. (CuspFlow subscriptions themselves are billed in USD.)

What happens to our data if we cancel or don't renew?

Your clinic enters a 60-day view-only window. Every record stays readable and fully exportable the whole time — you can download your complete data at any point, free. Reactivating restores full access instantly. Only if no one returns within those 60 days is the data permanently deleted. See Billing lifecycle.

Can I export my data?

Yes, any time and for free. Settings → Billing offers a complete export of everything — patients, medical history, appointments, treatment plans, billing and payments — with no restrictions.

Using CuspFlow

Does CuspFlow work for multiple locations?

Yes. CuspFlow is multi-branch: each location keeps its own dental chairs, staff schedules, availability and inventory, while the clinic's data stays unified. See Branches & dental chairs.

Can patients book their own appointments?

An online booking page can be enabled per clinic. A fuller patient-facing portal — where patients view their records and sign forms — is on the roadmap and will be an optional, separately-billable add-on when it launches.

How many staff can use CuspFlow at once?

As many as your plan's seats allow, plus any extra seats you add. A seat is one staff login; see Roles & permissions for what each person can access.

Can I import data from my old system?

Yes. The Data Migration wizard imports patients, appointments, staff, inventory and more from a spreadsheet, including exports from other dental systems.